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New Holland Knowledge Article: Modifying the headlamp connections to accept HB1 or HB5 bulb


HB5 bulb cannot be installed in headlight assembly. Headlight assembly substitution. Switching from HB1 bulb to HB5 type bulb.

Part #s Affected:

  • 47126159, SBA385102090, 87300250: Left-hand headlamp – replaced by 47472022
  • 47126158, SBA385102100, 87300249: Right-hand headlamp – replaced by 47472033


The original cat eye headlight assemblies (right hand assembly part number 87300249 and left hand assembly part number 87300250) used a HI-Low beam HB1 (9004) type bulb (part number 87302899). Starting with tractor serial number ZMB11018 the road light bulb changed to a HB5 (9007) type bulb (part number 84602674). Due to the difference between the light pattern, the pin location for locating the bulb in the headlight housing and the ground and low beam wire in the connector the HB1 and HB5 the bulbs are not interchangeable. Revised headlamp assemblies (right hand assembly part number 47472033 and left hand assembly part number 47472022), were
introduced along with the latest wire harness (part number 47473581) which replaces the HB1 harness (part number
87300249) to accommodate the change to HB5 lighting. The Headlight assemblies for a HB1 bulb can be replaced by a
headlight assembly for a HB5 bulb. The headlight assembly is a direct fit in the hood. However modification to connector to the HI / Low bulb is required. Modification is necessary because pin out is different between HB1 bulb and HB5 bulb.

For the HB1 Bulb:

  • Pin A Ground
  • Pin B Low Beam
  • Pin C High Beam

HB5 Bulb:

  • Pin A Low Beam
  • Pin B Ground
  • Pin C High Beam

See below for instructions of rework of headlight connector.

A. Remove terminal lock.
B. Remove terminal wires from Pin A and Pin B.
– Install blue wire from Pin B into pin A. Install black wire form
– Pin A into Pin B.
– Install terminal lock.

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Join Us for a BBQ Lunch Event w/ CNH Parts & Oil Specialists

Come out to New Holland Rochester on Monday, June 12th from 11am-1pm for a BBQ lunch on us, parts specials that you won’t want to miss out on, and a chance to talk with CNH Parts and Oil Specialists!

  • When: June 12th, 2023 11am-1pm
  • Where: New Holland Rochester, Inc. 1260 E 100 S Rochester, IN 46975

See the flyer below for full details on the event and parts specials to take advantage of!

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Adding New Products to Company Website

Follow the steps below to add new products to the company website:

Check to verify that the part is not already on the website. To do this, browse to So for example, to check if part # 21.71610 is on the website, visit

If the page that comes up shows a message such as “Oops! That page can’t be found.” then it does not already exist.

Browse to the admin menu bar and go to “+New -> Product”. If you do not see this menu bar, you need to log into the website. You can do this by clicking on the "My Account" tab on the main menu and log in there.

Enter the part # in the Product name field.

Scroll down to the Product Short Description field and enter in a short description for the product. Generally, what can be entered in here is the same description that would be on the part profile description field in Intellidealer and consists of only one or two words.

Scroll down to the Product Data section and enter the sale price of the part into the Regular price ($) field. You can find the sale price for the part from the part profile page in Intellidealer.

Click on the Inventory tab in the product data section and enter the part # in to the SKU field, check the Manage stock level box, enter the current quantity on hand, and select "Allow, but notify customer" option for Allow backorders.

Click on the Shipping tab and enter in the product weight, dimensions, and appropriate shipping class.

  • For the product weight, a minimum of 0.10 needs to be used as that is the minimum weight that eBay allows. You can find the product weight from the either the part profile page in Intellidealer, actually weighing the product yourself, or through the manufacturer's website on the part profile page (i.e. CSPS for New Holland).
  • For the product dimensions, you can find this either from the manufacturer's website (i.e. CSPS for New Holland) or by measuring the dimensions yourself (or if the situation calls for it, use an approximation if necessary).
  • For the shipping class, any regular product (99% of the time) will use the Standard Product shipping class. Hazardous items such as paint and oils would use the Hazardous Product option. We have had some issues with USPS for certain types of heavier parts such as mower blades to where we started using the UPS Only option.

Browse to the Attributes section. Search for the Manufacturer attribute, then search for the appropriate manufacturer and then click the Save attributes button.


If the manufacturer does not appear, you can click the Add New button to add them in.

Scroll up to the Product categories section on the right-hand side and select the proper category.

There are many product categories, with several subcategories. Generally, the quickest way to find a category is by pressing Ctrl + F on the keyboard to open the Find search box, and searching for the category that way. The general structure of the product categories is:

All Equipment
-> Equipment subcategories
All Parts
-> Parts subcategories

As a general rule, we only select one category option per product. For example, you may know that a bolt is used on certain planters, but instead of checking Hardware, Bolts (a subcategory under Hardware) and Planters, it would be most appropriate to check the Bolts category under the Hardware section assuming that is where a person would most commonly look for this product. If you are uncertain which category to select, it is a good practice to look where the part is used and on what machines using the manufacturer's parts catalog system to get a better understanding of what is the most appropriate category to select.

Please do not add any new categories without permission first. For a full list of current categories that is easier to see, you can view them on a spreadsheet here:

Scroll to the Product image section and upload the main product image for this product.

If you have additional pictures, scroll to the Product gallery section and upload the additional images there.

Scroll up and click on the Publish button.


Once the product is published to the website, it is live to view using the url address shown, also referred to as a permalink:

We started with making the title the same as the part number so that when we publish the post initially, the permalink shows up as It is very important this be the case, as all part pages on our site follow this structure.

Now that the page is published with the Permalink set as desired, we can edit the title to something more appropriate:


The title should be renamed using the following structure:

  1. Manufacturer ("Make") name
  2. Short Description of the product
  3. The text "Part #" (without the quotes)
  4. The part # itself

Use Proper Casing as shown here. Use the ampersand symbol (&) instead of the word "and" when needed to keep the title short. It is a good practice to keep the title short, yet descriptive as necessary. For instance, it may be appropriate to put dimensional information in the title like "New Holland 1" ID x 1.5" OD x 0.5" Thk Roller Bearing Part # 12345" in order to help a customer verify whether or not identify if this is the part needed when searching prior to clicking on the product page.

To add the item to eBay, check the List on eBay box, select the appropriate category, and click the Update button.

The category to select is generally determined by whether it is under 1lb (Small Item) or over 1lb (over 13oz) and the manufacturer. The product will still need to be Verified and Published to appear on eBay, which is outside the scope of this tutorial.

Here is a YouTube video showing a training session held reviewing the steps in this video:

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Kinze 5000 Series Row Unit and Planters

Kinze just announced the new 5000 series planters and row units:

Kinze 5900 Planter – Three section front fold model:

24 ROW 30″ | 16 ROW 30″ | 12 ROW 30″ 

Announcing the NEW 5900 front fold planters! Replacing the 4905 planters, they are available in the popular 24R30, 16R30, and 12R30 configurations.

All models are equipped with the NEW 5000 Series electric drive row unit.

With generous seed and fertilizer capacities, the 5900 is THE high productivity high-speed, electric drive solution for 30″ row planting.

Kinze 5700 Planter – Three section front fold model:

36 ROW 20″ | 24 ROW 30″ | 24 ROW 20″ 

Announcing the NEW 5700 front fold planters! Replacing the 4705 planters, the NEW 40′ 24R20 joins the 60′ 36R20 and 24R30 configurations.

All models are equipped with the NEW 5000 Series electric drive row unit.

Equipped with front-mounted tires, the 5700 is THE high-flotation solution for high-speed, narrow-row, electric drive planting with large seed and fertilizer payloads.

Kinze 5000 Series Planter Specifications:

Kinze 5000 Series Row Unit Overview:

Kinze 5000 Series Row Unit Features:

  • 12″ vertical travel ensures ideal seed depth in rolling terrain.
  • Large cast parallel arms equipped with double bushings for long life.
  • True Depth hydraulic down force ensures ideal consistent seed depth.
  • Dedicated storage under the lid for seed and vacuum tube plugs.
  • Blue Drive electric drive accepts True Speed high speed electric or True Rate vacuum electric meters.
  • Integrated harness routing and retention protects the electric drive system harness.
  • Front end attachment for coulters, residue wheels, or Yetter air-adjustable row cleaners.
  • Disc opener with double-row bearings for increased service life.
  • Spoked gauge wheels equipped with heavy-duty, long-life steel scrapers.
  • Shim-less pivot arms are accurate, quick, and easy to adjust.
  • Greaseless fiber bushings used with larger gauge wheel pivot arms for long life.
  • Air-adjustable closing wheels for optimum seed-to-soil contact (optional).
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CNH Industrial Presents First Electric Tractor Prototype with Autonomous Features

Zero emissions farming solution enhances value and delivers next step in the Company’s innovation plan

CNH Industrial revealed the New Holland T4 Electric Power – the industry’s first all-electric light utility tractor prototype with autonomous features – at its Tech Day in Phoenix, Arizona, USA. 

A concentrated effort between our team of experts in the USA (Burr Ridge, Detroit) and Italy (Modena) was able to halve this prototype’s development time thanks to collaboration with our strategic partner Monarch Tractor – an electrified Ag innovator based in California, USA. Our expertise and resources, in conjunction with Monarch’s disruptive technology, made this world-first result possible.

This product milestone is the latest development in our strategic plan for electrification. The prototype presented is branded New Holland Agriculture, while the commercial model will also extend to our Case IH Brand. It follows the launch of the multi award-winning e-Source power pack – an external generator for electric farm implements.

“The T4 Electric Power is the ideal solution for lower horsepower operations. It is suited to mixed farm, livestock, municipality, orchard and specialty applications. We know our customers are eager to adopt this type of product, so it makes perfect sense for us to continue our Ag electrification journey with this platform,” explains Marc Kermisch, Chief Digital & Information Officer, CNH Industrial.

The finer details: Power/ Performance / Precision

This First-Generation Battery Electric Light Vehicle belongs to the utility tractor segment. Commercial production is expected to begin at the end of 2023 with a broader product offering to follow.

PowerE-Motor peak: Up to 120hp –Max Torque: Up to 440Nm

4-wheel drive: Yes –Max Speed:40 kph –Zero Emissions: Always

Depending on the mission profile, the tractor’s battery pack delivers up to a full day of operation. It takes just one hour to reach 100% power when using commercially available fast charging systems. The tractor’s electrical outlets support daily farm tasks such as welding and drilling. It doubles as a backup power generator for daily or emergency needs. And it provides energy for electric implements. Traditional mechanical, hydraulic and Power Take Off implements can also be used.


In testing, the T4 Electric Power showed exceptional performance compared to a conventional diesel tractor. Its superb responsiveness makes it more aggressive, efficient and provides greater traction control. Smoother shuttling and gear shifts make it even more of a pleasure to drive. It also reduces operating costs by up to 90% for our customers, thanks to eliminating diesel fuel costs and associated maintenance fees.

And it’s quiet. Noise is reduced by up to 90% and vibration is also substantially dampened. This respects stringent municipal noise regulations, allows for nighttime operation, and improves livestock wellbeing, especially when working inside covered areas such as barns.


What makes this tractor a world first are its autonomous features and automated capabilities. Together these technologies provide leading solutions that support operators of all skill levels.

The T4 Electric Power’s roof houses sensors, cameras and control units which enable its advanced autonomous and automated features. Farmers can remotely activate the tractor via a smartphone app. Shadow Follow Me mode lets operators sync machines to work together. A 360-degree perception system detects and avoids obstacles. Telematics and auto guidance keep all functions in check for operators. Fleet Management lets the farm manager assign tasks to each piece of equipment. Implement recognition ensures the tractor seamlessly links up with the required attachment. And offboard digital services let farmers run the tractor from anywhere, at any time, while monitoring its performance and battery level.

CNH Industrial’s global Design Team have styled our alternative power portfolio. The T4 Electric Power on display features the New Holland Clean Blue color – also present on the new T7 Methane Power LNG (Liquefied Natural Gas) launched at Tech Day. Their illuminated leaf emblem and signature taillights mark a clear distinction from the aesthetics of conventional diesel tractors.

The T4 Electric Power joins the New Holland T7 Methane Power LNG and T6 Methane Power tractors for an alternative source portfolio that further demonstrates CNH Industrial’s commitment to sustainably advancing agriculture for the world’s farmers.

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New Holland Agriculture Debuts World’s First LNG Tractor

The importance of energy is at a historic peak. New and efficient ways of generating, using, and storing energy are required to address this global issue.

CNH Industrial keeps its customers moving forward with smart and sustainable equipment and services. Always advancing and evolving to deliver future-proof solutions for farmers, the Company’s long-term R&D investment in alternative fuels is part of what makes us the industry leader in agriculture.

Our global New Holland Agriculture brand has long championed alternative fuels as the future of farming, establishing its Clean Energy Leader Strategy in 2006. Since then, the brand has accumulated vast experience and expertise in this area, developing concepts, prototypes and ultimately the first ever commercialized natural gas tractor: the New Holland T6 Methane Power.

Today, the brand unveils the next step in its Clean Energy journey with the T7 Methane Power LNG (Liquefied Natural Gas) pre-production prototype tractor.

T7 LNG: the right blend of autonomy, power, comfort and opportunity

A farm’s carbon footprint is a major factor in determining its sustainability. And farmers still need powerful tractors that can run around the clock. Natural gas, and especially biomethane, are presently the ideal solutions to guarantee higher horsepower machine performance, while also lowering emissions and reducing operating costs.

The T7 Methane Power LNG will more than double the autonomy compared to a CNG design whilst boosting overall farm sustainability. In comparison to the T6 Methane Power CNG, this is a fourfold increase in fuel capacity. LNG is also a key facilitator for the expansion of CNH Industrial’s broader future natural gas portfolio, particularly towards larger and heavier agricultural equipment, as well as construction equipment.

The T7 Methane Power LNG pre-production prototype offers unparalleled performance for an alternative fuel tractor. With its 270hp, it delivers the same power and torque as a diesel tractor while delivering autonomy without the need for any extra tanks. It is also more sustainable, being better than carbon neutral when powered by Liquefied Biomethane sourced from livestock manure/slurry.

Bennamann: a winning partnership and scalable solution for all farms

CNH Industrial values alliances with innovative and disruptive industry players to accelerate time to market for new technologies. To spearhead this latest development, we partnered with Bennamann, a UK-based expert in solutions to capture and repurpose fugitive methane emissions for energy use. Our work together began in March 2021, when we acquired a minority stake in Bennamann Ltd., its research, development, engineering and manufacturing arm. We became their exclusive strategic agricultural technology partner and this cooperation has quickly established concrete future benefits for our customers and the environment.

Bennamann’s multi-patented approach prevents methane from entering the atmosphere (methane is more than 80 times more harmful to global warming than CO2 when measured over 20 years) by ultimately converting it into Liquefied Fugitive Methane (LFM) for use as a ‘better than zero carbon’ biofuel. This solution can significantly reduce the carbon footprint of an average dairy farm by preventing the direct emission of methane from slurry lagoons and tanks, as well as providing a range of additional benefits. These include reducing the use of CO2 intensive chemical fertilizers, the displacement of fossil fuel use in tractors, electricity generation and heat provision, and a reduction in the need for slurry spreading. The CO2 reduction for a 120-cow farm is potentially equivalent to around 100 western households.

How it works:

A tried-and-tested energy independent sustainable farm system sees collected livestock manure transferred to a covered slurry lagoon or tank, where the emitted fugitive methane (alongside other polluting gases) is captured, subsequently being purified and converted into liquefied methane using a processing unit. A liquification unit can simply be bolted on to an existing CNG processing unit for further flexibility – ideal for farms which already produce their own biomethane.

Bennamann’s patented non-venting cryogenic storage tanks keep the methane as a liquid at -162°C, producing a new source of clean power for the T7 Methane Power LNG tractor. Furthermore, this technology enables LNG to be transported, similar to diesel, to wherever it is required, meaning farms which do not have the ability to produce LNG on-site can still benefit from its advantages, as well as enabling flexible in-field refueling during intense operational windows.

When this prototype tractor is integrated within Bennamann’s on-farm liquid fugitive biomethane production process, it is possible for an operation’s overall carbon footprint to be ‘better than zero.’ The tractor’s surrounding environment also benefits from a significant reduction in drive-by noise levels, making it perfect for tasks near livestock or in urban areas.

As a result, the combined expertise and resources of CNH Industrial and Bennamann enable farmers everywhere to fully integrate this scalable and affordable Energy Independent system on their farms. It also provides new opportunities and revenue streams to monetize or repurpose their waste. These include: fuel production at a stable cost; sale of excess biomethane on the open market; generation of 100% natural fertilizer; and conversion of excess methane into electricity for export to a grid or local use. The opportunity for electricity generation is key – this can be used to run electric vehicles (future agricultural machines alongside existing cars and vans) as well as powering the farm, which in remote rural areas, with restricted electric power, could unlock future expansion.

T7 Methane Power LNG: ingenious design, productivity and tech

The T7 Methane Power LNG pre-production prototype is the latest demonstration of CNH Industrial Breaking New Ground by developing a world first that will better enable farmers to be more sustainable, energy independent and productive, all while improving their bottom lines.

Beyond its energy efficiency and notable environmental credentials, this machine is equipped with bold and functional future-facing enhancements to marry ‘Great Iron’ with ‘Great Tech’.

An inspired aesthetic from CNH Industrial’s in-house Design Team presents a tractor that is ahead of its time, with a new ‘Clean Blue’ color accenting sustainable alternative fuels. The all-new exterior features fit with the Brand’s new signature design style, which can be seen in the reimagined bonnet with the illuminated New Holland iconic leaf. The exterior is completed by powerful LED taillights with incorporated signature leaf, a C-Pillar illuminated leaf and gloss black wheels with custom Clean Blue accents. The cab incorporates a full length skydome roof for enhanced visibility and greater sense of space. The innovative SideWinderTM Ultra armrest, new larger IntelliViewTM 12 touchscreen and the CentreViewTM fixed hub steering wheel mounted display makes work intuitive – while the ergonomically shaped seats in leather and Alcantara with contrasting stripe and embroidered logo, look sporty as well as being comfortable.

The patented active temperature-controlled fuel system developed for this pre-production prototype incorporates a stainless-steel cryogenic tank that is expertly molded to match its diesel counterparts, maximizing space and effectively storing LNG within a working tractor. The system has a self-supporting vacuum space that insulates the fuel within and reduces the tank’s thickness. Refueling is as easy as that of a diesel tractor. Once out in the field, the tanks’ active temperature control ensures that the engine runs smoothly.

Equipped with New Holland’s latest precision technology – PLM Intelligence – this prototype, just like New Holland’s full production fleet, enables the farmer to easily command cutting-edge guidance programs, analyze all field data and stay wirelessly connected with both the field below and key locations across the farm. These important features result in a further boost to productivity and sustainability, allowing our customers total control over their operations and the power to make data-driven decisions.

All of the new technology present in the T7 Methane Power LNG has been put through its paces on a variety of farms across many different applications. This premiere is the first step towards serial production and commercialization of the world’s first LNG tractor, complementing New Holland’s existing T6 Methane Power and CNH Industrial’s wider alternative power portfolio.

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Gorgias User Guide

Gorgias is the system currently being used by our company to keep track of phone calls, text messages, online chat messages, and some emails through the Gorgias ticketing system. Here is a guide on using various features on the system:

Gorgias is a central customer communication hub, which allows a company such as ours to manage incoming customer inquiries through different "channels" such as phone calls, text messages, website chats, etc. Here is what that looks like visually for us:

By using a central communication hub such as Gorgias, it allows all of the staff to communicate and keep notes of conversations with customers in a collaborative manner. You will see the benefits of this as you learn how to use it, but from a high-level perspective, you can think of Gorgias as one big shared notebook for keeping customer notes on across the company, which allows everyone to work on customer inquiries in a more coherent way than if you were to just keep track of your own conversations and notes individually. Here is what that looks like visually:

The rest of these sections in this training page will walk through how Gorgias works so you can learn how to use it in an effective manner to keep track of your tasks with customers quicker and easier for yourself and everyone else.

Whenever there is an incoming phone call, text message, website chat, or emails to specific inboxes, a ticket is created in Gorgias to view it:

Within the ticket, you can communicate with the customer, or leave internal notes to communicate with other team members or for your own reference. All of these features are discussed within this guide.

Navigate to and login to the website using your credentials.

Note: It is important to be logged into Gorgias throughout the day as it is a requirement in order for phone calls to ring to you.

With many tickets being created daily, the left-hand menu bar is useful by grouping tickets to help quickly find tickets relevant to you. By default, when you log in, you will be taken to the My Open ticket menu, which displays all open tickets assigned to you:

The menu is grouped by primarily by location, with subgroups based on what type of communication channel was used for the ticket (i.e. phone call, non-phone call), and what the status of the tickets are (open or closed). For instance, if I want to look at phone calls that are open at the Greentown store, I can do that by click on the Open Phone subgroup under the Greentown:

Tickets can have one of two Status options, Open or Closed. The status of a ticket is used to help determine whether or not there is still any active communication needed for what that topic is regarding.

There are two ways to close a ticket, the first being from within the ticket itself:

The other method is allows you to close single or multiple tickets from any menu page:

You can similarly open back up any closed ticket by doing the reverse of each of the two methods to close them. From within the ticket itself:

Or from the menu page:

Closing tickets that no longer need attention helps keep focus on tickets that remain open which do require additional attention. If you close out a ticket after responding to a customer and they happen to respond back, the ticket will be automatically reopened if that happens within a short enough of a time frame (typically a few days). Should they respond to the message and it creates a new ticket for that response, you can simply merge the two tickets together (see the Merging Tickets section for more details).

Tickets can be assigned to individual users and/or teams, or neither (unassigned). By assigning a ticket to a specific user and/or team, it helps with the following:

  • Indicating to all other users who is currently responsible for that ticket
  • Making sure the ticket displays within the appropriate section within the menu


There are a couple of ways to assign tickets to users and/or teams:

  • If you are within the ticket, you can click the dropdown menu button for assigning tickets below the ticket title:

  • You can also assign tickets to teams and/or users from any of the main menus by selecting the ticket(s) you want to reassign and clicking either of the appropriate buttons located in the top menu bar, and similarly searching and selecting the user/team you want to assign the selected tickets to:
    This is a great way to reassign multiple tickets quickly.

By default, tickets are given default title names, such as this:

In order to easier identify what the ticket is regarding, it is a good idea to change the title to help better identify what it is about. To do this, open the ticket and change the title to something more appropriate. Clicking out of the box after entering the new title is all that is needed in order to save it:

Similarly, this helps when viewing any customer's ticket history in order to better help identify which ticket is which:

Adding notes to tickets is one of the best ways to utilize Gorgias as it is a great way to keep track of previous conversations with customers:

Using the Internal note option from the message box will never be sent to the customer itself, whereas the other options like Send Email or Send SMS will, so you want to make sure that you have the Internal Note option selected when entering a message not intended for the customer. This option turns the message box yellow in order to help indicate that, whereas the other options appear in white.

If you have two tickets that are about the same topic for the same customer, you can merge them together so that all the content about that topic stays grouped together within that ticket. Here is the process on how to do that:

When a new ticket is created for a customer whose name has not been updated in the customer profile, it will assign it a generic customer name by default:

To edit this, click into the ticket and click on the Customer # in the top-right hand side of the ticket window. Then click the Edit Customer button, and update the customer name (and any other details as necessary) from this screen:

You can also add "notes" to the customer profile from within the ticket itself. Most typically, the customer address is best stored here if you have it:

If you need to add a new customer, you can do so by switching to the Customers section, clicking the Add Customer button, and adding the appropriate details as follows:

If you identify two customer profiles that are really the same, you can merge them together, similar to merging tickets. Gorgias will help identify duplicate customer profiles when duplicate information is found (i.e. the same customer name) and suggest merging them. When merging the two profiles together, all the tickets that exist for each customer will be combined into one profile:

You want to be sure that the two profiles are in fact the same person prior to merging them. Just because two customers have the same name, does not automatically mean that they are the same person. Here is another example showing when you may come across duplicate customers when updating customer information and how to go about merging the two:

In order to send text messages / pictures to a customer, that customer needs to have a phone number in their profile that is textable (i.e. cell phone #). Once they do, you can select the Send SMS option from the message box menu, choose which number to send from, and send any message / picture preferred from there. You can only send one picture at a time.

Here is an example of how a conversation may typically go for a customer calling in looking for a part and you want to be certain that you are getting them the right one:

Sending emails to customers in Gorgias is done through the same message box as sending texts and adding Internal Notes:

Gorgias is able to integrate with eBay, allowing us to communicate with customers through eBay directly within Gorgias. There are a couple of items to keep in mind when communicating this way:

  • Links do not transfer through to eBay, so you want to be sure to insert the URL address to allow the user to be able to visit any pages such as product pages you want them to visit.
  • You do not want to send links to our website through eBay as this is against eBay's policies.
  • When sending images, you need to add them as an attachment in Gorgias. If you try to paste them into the message directly, it will not transfer through to eBay.

Here is a video demonstrating these items using an example message in Gorgias:

If you are finished with a ticket for now but want to be reminded to follow up on it at a later time, you can accomplish this in Gorgias by "Snoozing" the ticket. This acts as an alarm clock for the ticket, and is a great way to be reminded to do something at a later, more appropriate time, without having to worry about it until then.

Gorgias and IntelliDealer are now linked through an integration that has been setup. This page explains how the integration works.

The Integration in Action

When creating a new ticket, updating a current ticket, or adding a new message to an existing ticket in Gorgias, Gorgias will search for a customer match in IntelliDealer. If a match is found, you will see the customer profile(s) associated with it in the IntelliDealer integration widget on the right-hand side:

The Integration Purpose

This IntelliDealer integration widget will help identify information about the customer using data from IntelliDealer while in Gorgias. For instance, when a phone call comes in, you can open up the new ticket created for that phone call and quickly see at a glance much information about who the customer is, where they are from, and how much dollars worth of business they have done the past few years.

The Integration Data Overview

Much of the values are coming from the Customer Profile screen in Intellidealer as shown here:

You will notice at times that the data showing in the customer profile screen in Intellidealer does not match the data showing on the Gorgias integration. This may occur when there are multiple customer numbers being combined into the Gorgias integration, as shown in the sample screenshot above. When this happens, the integration uses what is considered to be the "max value" of them. So for instance, if one customer # has a Salesperson of QAC and another customer # has a Saleperson of DWS assigned to it, the integration will consider QAC to be the max value of the two and display that in the Gorgias integration.

Some other noteworthy points on what is displaying in the Gorgias integration fields that may not be immediately clear at first:

Cust # All Divs: This will list all of the customer numbers that a customer has in Intellidealer. It is listed as the store division # followed by the customer # for that store, as shown here:

Each store's division # can be found in IntelliDealer at the top right-hand part of the screen:

Sales fields: These year-to-date (YTD), last-year (LY), and 2-years-ago (2YA) sales figures for each field are based on the customer profile(s) being used. When there are multiple customer #s being combined, as in the case of the above example, the sales figures for each customer number are all added together.

Div Most Spent: This is looking at the location where the customer has spent the most amount of money combined across all departments based on the YTD, LY, and 2YA numbers. The purpose of this is field is simply to help identify which location is the primary location that the customer does business if they have multiple customer numbers being shown in the integration. This may not necessarily always represent where the customer prefers to do business, but can be a helpful indicator nonetheless.

Gorgias ID: This is a unique ID number in Gorgias to identify the customer and is what is used in the customer profile in Intellidealer to link an Intellidealer Customer ID to the Corgias customer ID:

Linking a Customer ID in IntelliDealer to Gorgias Integration

The easiest way to determine this Gorgias ID number for each customer is to first click on the customer name inside of a ticket:

This will pull up the Gorgias customer history screen. You can then see their ID number located in the URL address here:

To link this Gorgias Customer ID to the Intellidealer Customer ID, you need to enter this Gorgias Customer ID # into the Business Fax Number field in their IntelliDealer Customer Profile:

The Gorgias Customer ID and Intellidealer Customer ID are now linked together. You will not immediately see the Intellidealer Customer ID information appear in the Gorgias integration widget, as the Gorgias Intellidealer integration data is only synced on a daily basis.

Training demonstration video overview of Gorgias:

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Parts Lookup Resources

Here is a compiled list of resources on locating parts availability:

Source Name Brand(s) Offered Specialty Notes
wdt_ID Source Name Brand(s) Offered Specialty Notes Details
1 Parts Depot (open site) All Makes Obsolete OEM parts Dealers sell their obsolete parts to this company for pennies on the dollar, who turn around and resale them back to those who need it. So they have many hard to find parts from all brands. To view their products:
1. Navigate to
2. Search for the part # needed in the search box (example).
3. A new tab will open showing you the search results. For any results displayed, double check that the part # and brand is the same as what you need (example).
4. For any results for which they have on hand, you can contact the appropriate depot location to order, as shown at the top of the page (example).
2 Vintage Parts (open site) All Makes Obsolete OEM parts Vintage Parts is a company that buys obsolete parts from manufacturers, so they offer many hard-to-find parts. To find parts on their site:
1. Navigate to
2. Use the search box at the top right to search for the part number you are hoping to locate (example).
3. If results are found, they will be shown and you can view the product page from there.
4. Check to see if they have the part on hand. If so, you can call them (877-846-8243) or login to the site to order. The price that is displayed on the product page is the list price for the customer, and we will get a discount on that for our profit (for instance, in this example, the $92.61 shown is what price to offer to the customer).
3 Sparex (open site) All Makes Aftermarket & obsolete OEM parts Sparex is a company that offers a variety of aftermarket parts for all brands. You can visit their site to at and use the search box to try and find what is needed.
Each location has their own login information that can be used to login and order the parts from.
4 Parts Express (open site) All Makes Aftermarket OEM parts Parts Express is a company that manufacturers aftermarket parts for many brands. You can use their site to search by part number or by make/model. Each store has their own account login information that can be used to order the parts from. Visit their site at
5 Weaver's Compact Tractor (open site) All Makes Used compact tractor/skid steer parts Weaver's Compact Tractor company focuses on sourcing and supplying compact tractor parts for all brands. Visit their site at to view their product offering, or give them a call at 717-477-9332 with the part number that you are looking to get and they will see if they can locate it or not.
If they do have it, you will need to take the pricing that they offer us and mark it up 30% to offer to the end customer. Don't forget to account for the freight also.
6 Breizelec (open site) All Makes Reman/repairing electrical parts Breizelec is a company focused mostly on hard-to-find electrical based parts. They repair/remanufacture many electrical parts for all makes. Visit their site at and search the site for the part numbers needed.
They are based primarily out of Canada, and so it is usually around $50 to ship parts to/from there. If they do not have the part on hand, they may be able to repair the broken component the customer is needing depending on the state of the part. You can send them the pictures for the to try and evaluate it ahead of time. You will need to get our cost for everything from them, and then ideally mark it up 30% to the end customer from there.
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Company Organizational Chart

Here is a visual overview of the company-wide organizational chart that covers the entire complex of locations:

The Segment Service Manager (SSM), created in 2022, group organizational chart will be composed into the following organizational structure:

These visuals can be downloaded into a Word document in case changes need to be made by clicking here.